FREQUENTLY ASKED QUESTIONS
HOW CAN WE HELP YOU?
No, there is no minimum order value; however, shipping charges apply to any orders below £150 (excl. VAT)
Deliveries are free for all orders over £150 (excl. VAT) and free for all businesses in Swindon.
Yes, we do. In some instances, we can provide same-day delivery.
At the moment, this is not something we offer on our website; however, we do offer a Call and Collect service – just call us, and we can confirm if the items you are requesting are in stock, and you can collect them at a time that best suits you.
Yes - we are fully certified to ISO 9001:2015 and ISO 14001:2015; copies of our certificates are available upon request.
Yes - we are fully accredited to the Achilles Building Confidence and BSIF Registered Safety Supplier Scheme. We are ConstructionLine, FSC and Sedex certified - copies of our certificates are available upon request.
In addition to the national courier networks we also have our own fleet of vans and trucks for collection and deliveries.
Yes - we have fully stocked warehouses across the country with a dedicated team in place and a Support Centre that can accommodate your requirements nationwide.
Yes - our specialists are trained to meet industry requirements. We offer free site surveys and can assist with training, audits, advice, risk assessments, legislation, and product support. In addition, we provide face-fit testing of close-fitting respirators, and a Prescription Safety Eyewear service is also available. Contact your account manager for details.
Yes - all our PPE and products are EC Tested & Certified to the relevant standards. We are also a member of the BSIF (British Safety Industry Federation) who audit us to ensure compliance.
We encourage you to speak with your account manager and request a demo to understand the value our portal can provide your company. Your account manager can get you set up and customise the portal to your specific needs.
We do! Our Stronghold App is an easy way to order, manage, and report on the go. You can download it for free in the Google Play or Apple App Store.
If you have an account the quickest way to order is via the App or your Portal. For non-trade accounts via the app, website or telephone. We can take orders over the phone 01793484237 or via email
[email protected]
Our Standard Terms of payment are Net Monthly 30 Days.
6.1 If You return goods to us:
(a) Because You are a consumer and You have cancelled the Contract within the fourteen day cooling-off period (see clause 5.1 above), We will process the refund due to You as soon as possible and, in any case, within 30 days of the day on which You gave Us notice of cancellation. We will refund the price of the goods in full, and any applicable delivery charges. You will be responsible for the cost of returning the item to us; or
(b) Because they are faulty, We will examine the returned Goods and will notify You of Your refund by e-mail within a reasonable period of time, We will process the refund due to You as soon as possible and, in any case, within 30 days of Us confirming to You via e-mail that You were entitled to a refund.
We may make a deduction from the refund for any loss in value of the goods supplied if the loss is the result of unnecessary handling by You. We will refund the price of defective goods in full, any applicable delivery charges and any reasonable costs You incur in returning the item to us. Whether buying goods as a consumer or as a business, You will not be entitled to a refund in respect of bespoke goods ordered from Us.
6.2 We will refund any money received from You using the same method originally used by You to pay for Your purchase.
Yes, since 2017, our Zero to Landfill solution has been an important part of our CSR policy. For more information, please ask your account manager for details.
Yes! We are actively investing in multiple different goals as outlined by the UN. We're currently supporting: No poverty, zero hunger, quality education, gender equality, decent work & economic growth, reduced inequalities, responsible consumption and production, climate action, and more.
Yes, we have relationships with multiple different suppliers and can source ethically and sustainably made products. Just ask your account manager for more information.
This is not currently a service we offer
Yes we have a full vending solution available. For more information speak to your account manager
Yes we offer onsite and offsite consignment stock solutions. This can help you free up cash and reduce your carbon impact. For more information speak to your account manager
We offer a true partnership experience. We go the extra mile. Our range is fully compliant. Next day and same day delivery. Proven methodology which will help you save time, save money, centralise control and enhance safety, we offer innovative technical solutions to bring valuable benefits to your bottom line. Every company is different, therefore we like to work with you to learn what your main priorities are and then develop solutions specifically for you.
We have a wide range of different female clothing, including maternity and menopausal products. For all options, it's best to speak with your account manager.
Our standard lead time is 5 – 7 working days. We can do urgent runs if required.
Opening a Trade Account is easy and secure. Visit https://www.strongholdglobal.com/stronghold-global/create-account and submit the short form in 30 seconds or less. You'll then receive a welcome email with your credit limit and terms; then, you'll be able to order through your account on 30-day payment terms.
FIND OUT HOW WE CAN SUPPORT YOU
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